A majority of consumers report that chatbots will actually change their impression of companies over the coming five years, due to the speed and ease with which chatbots allow them to communicate with a brand.
(NU Property Casualty 360) - With the hyper-accelerated growth of digitization that arrived in the wake of the pandemic, consumer expectations have also changed radically. Countless industries are now forced to rethink the way they present themselves and their products.
The insurance industry is no exception.
For more on chatbots: https://www.propertycasualty360.com/2022/04/11/the-growing-use-of-nlp-chatbots-in-insurance/
By Colleen Wells
April 11, 2022
