(Reuters) Did you blink and miss it? Even the big banks are having trouble keeping their technology working.
Morgan Stanley said in a recorded message last week that its online trading platform and website tools for wealth management clients were down.
Morgan Stanley online, a website customers use to view their accounts and services like spending and budgeting tools, was temporarily not working, according to a recorded message on the bank’s customer service line heard by Reuters.
The shutdown, which was reported earlier by CNBC, was a technical issue and not related to a high volume of customer activity or the fact that many of the bank’s employees are currently working from home due to the coronavirus pandemic, according to a source familiar with the matter.
Morgan Stanley Wealth Management is one of the biggest financial advisory and brokerage firms in the country, managing $2.7 trillion in client assets.