Morgan Stanley Had Trouble With Its Wealth Management Site

(Reuters) Did you blink and miss it? Even the big banks are having trouble keeping their technology working.

Morgan Stanley said in a recorded message last week that its online trading platform and website tools for wealth management clients were down.

Morgan Stanley online, a website customers use to view their accounts and services like spending and budgeting tools, was temporarily not working, according to a recorded message on the bank’s customer service line heard by Reuters.

The shutdown, which was reported earlier by CNBC, was a technical issue and not related to a high volume of customer activity or the fact that many of the bank’s employees are currently working from home due to the coronavirus pandemic, according to a source familiar with the matter.

Morgan Stanley Wealth Management is one of the biggest financial advisory and brokerage firms in the country, managing $2.7 trillion in client assets.


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